Virgin Atlantic Check-In

Navigating Virgin Atlantic Check-In Options

Understanding the various Virgin Atlantic check-in methods is paramount for a smooth start to your travel. Whether you prefer the convenience of your own device or the traditional airport experience, Virgin Atlantic offers several pathways to get you airside efficiently. Each option serves a slightly different need, from early preparation to last-minute boarding, ensuring passengers can select the process that best suits their itinerary and personal preference.

This comprehensive overview details every avenue available, from the earliest possible check-in windows to the final moments before your aircraft departs. By familiarising yourself with these procedures, you can avoid potential delays and begin your journey with confidence, knowing you've met all the necessary requirements ahead of time.

• Online check-in opens 24 hours before departure for most flights.
• Mobile check-in offers a digital boarding pass accessible via the Virgin Atlantic app.
• Airport check-in desks remain available for those preferring in-person service.
• Specific check-in cut-off times apply to all Virgin Atlantic flights.
• Carry-on baggage allowances and requirements must be confirmed before checking in.

The airline's commitment to passenger experience is evident in the flexibility provided for the check-in process. Passengers are advised to consider their travel companions, baggage needs, and personal comfort levels when deciding which method to utilise. For instance, families travelling with young children or passengers with specific accessibility requirements might find certain airport services more beneficial, while solo travellers or those with only hand luggage often find online or mobile check-in the most expedient.

It's essential to note that while the check-in process itself confirms your intention to fly and can allocate or confirm your seat, it is distinct from baggage drop or security screening. These subsequent steps will require you to proceed to the relevant areas within the airport, regardless of how you completed your initial check-in. Therefore, planning your arrival time at the airport should factor in all these stages.

When Does Virgin Atlantic Check-In Open and Close?

The precise timing for Virgin Atlantic check-in is a critical piece of information for any traveller. Generally, online and mobile check-in opens 24 hours prior to your scheduled flight departure. This window allows ample time for passengers to select seats, make any necessary changes (subject to fare rules and availability), and obtain their boarding passes digitally. However, this 24-hour period is not universal for all routes; for flights departing from certain destinations, the online check-in window may be shorter, closing typically 1 hour before departure. Always verify the specific timings for your departure location.

At the airport, physical check-in desks also operate within defined timeframes. These cut-off times are strictly enforced to ensure aircraft operations run smoothly and on schedule. For most international flights departing from the UK, check-in desks usually close 60 minutes before the scheduled departure. For domestic or shorter international routes, this might be as short as 45 minutes. Crucially, if you intend to check in baggage, you must complete this process before the desk closing time. Passengers arriving after these cut-off times may be denied boarding, even if they have already checked in online or via the app.

It is imperative to consult the Virgin Atlantic website or app for the most accurate and up-to-date information regarding check-in opening and closing times for your specific flight and departure airport. These times can be influenced by operational factors, and relying on general guidelines might lead to unforeseen issues. The airline provides detailed information based on route, destination, and even specific flight numbers, which is the most reliable source.

The strict adherence to these timings is vital for a trouble-free departure.

Online Check-In with Virgin Atlantic

The most convenient method for many travellers is Virgin Atlantic's online check-in service, accessible via their official website. This feature typically becomes available 24 hours before your flight's scheduled departure time, offering a proactive way to manage your travel arrangements from the comfort of your home or office. To utilise this service, you will need your booking reference or e-ticket number, along with your surname.

Upon accessing the online check-in portal, you will be guided through several steps. This usually begins with confirming your flight details and passenger information. Following this, you'll have the opportunity to review and potentially change your seat selection, subject to availability and any applicable charges depending on your fare class. If you have any pre-paid seat selections, these will be displayed for confirmation. It’s also the point where you can add any special requests, such as a special meal or assistance for passengers with reduced mobility, though these should ideally be arranged well in advance of the check-in window opening.

The critical outcome of completing online check-in is obtaining your boarding pass. Virgin Atlantic offers the option to receive this digitally via email, which you can then print at home, or save to your mobile device. Alternatively, you may be able to download it directly to your smartphone's digital wallet. For passengers travelling with checked baggage, the online check-in process can still be completed; you will simply proceed to a dedicated bag-drop desk at the airport. Those travelling solely with hand luggage can proceed directly to security once they have their boarding pass and confirmed they meet all hand luggage regulations.

Always confirm your checked baggage allowance before arriving at the airport, as exceeding it can incur significant fees. This information is readily available within your booking details or on the Virgin Atlantic website.

Digital Boarding Passes and Mobile Ticketing

Virgin Atlantic fully embraces digital ticketing, providing passengers with a seamless experience through their mobile devices. Once you have completed your online or mobile check-in, you will be issued a digital boarding pass. This can typically be saved into your smartphone's digital wallet (like Apple Wallet or Google Pay) for quick access. Having your boarding pass on your phone eliminates the need for printing and reduces the risk of losing a paper document.

When you arrive at the airport, you can present your digital boarding pass directly from your smartphone at the bag drop, security, and at the departure gate. The QR code on the digital pass will be scanned, allowing you to proceed through each checkpoint efficiently. It is advisable to take a screenshot of your boarding pass as a backup, in case of any connectivity issues or app malfunctions. Furthermore, ensure your phone is sufficiently charged to last through your journey and airport procedures.

For those who prefer a physical copy or lack a smartphone, the option to print your boarding pass at home is still available. Ensure it is printed on A4 paper and is clear and legible. Regardless of the format, your boarding pass is your official document to board the aircraft and should be kept securely until you reach your destination.

Secure your seat and boarding pass through online channels well in advance.

Using the Virgin Atlantic Mobile App for Check-In

Complementing its online portal, Virgin Atlantic provides a dedicated mobile application that facilitates check-in directly from your smartphone. This app is designed to offer a streamlined experience, allowing you to manage your booking, check-in, and access your digital boarding pass all in one place. Similar to the website, the mobile check-in service typically opens 24 hours before your flight's departure.

To begin, download the Virgin Atlantic app from your device's app store (available for both iOS and Android). Once installed, you can log in using your booking details. The app will present your upcoming flights, and you can initiate the check-in process from there. You'll be prompted to confirm passenger details and will have the opportunity to select or change your seat if available, again subject to fare rules and potential charges. Any added extras or special requests can also be managed through the app.

Upon successful completion of check-in via the app, your boarding pass will be generated within the application. This digital boarding pass can often be added to your phone’s digital wallet for swift access. It serves the same purpose as a printed boarding pass, allowing you to proceed through bag drop, security, and directly to the departure gate. The app may also provide real-time flight updates, gate information, and other useful travel alerts, making it an indispensable tool for modern air travel.

→ When Do You Check In for a Flight: Timing & Rules

Benefits of Mobile Check-In

The advantages of using the Virgin Atlantic mobile app for check-in are manifold, primarily revolving around convenience and efficiency. Passengers can complete the check-in process from virtually anywhere, removing the need to be at a computer. This flexibility is invaluable, especially for those who might be travelling to the airport from distant locations or who prefer to manage their travel during their commute.

The app also offers a central hub for all flight-related information. Beyond just check-in and boarding passes, users can often access flight status updates, gate information, and even in-flight entertainment details. This consolidation of services means less fumbling for multiple documents or apps. For passengers who have previously used the mobile app for booking or managing their flights, the check-in process becomes an even more integrated part of their overall travel management.

Furthermore, the environmental aspect of digital boarding passes cannot be overlooked. By opting for a mobile or digital boarding pass, passengers reduce paper consumption, contributing to a more sustainable travel experience. It’s a simple yet effective way to minimise waste associated with traditional paper tickets and boarding passes.

The Virgin Atlantic app consolidates your travel needs for streamlined airport navigation.

Airport Check-In for Virgin Atlantic Flights

For passengers who prefer a more traditional or assisted check-in experience, Virgin Atlantic maintains check-in desks at airports worldwide. These desks are staffed by airline personnel who can assist with a variety of needs, including checking baggage, obtaining boarding passes, and answering immediate queries about your flight. This option is particularly useful for travellers who may have complex itineraries, require special assistance, or simply feel more comfortable with face-to-face interaction.

When arriving at the airport, locate the Virgin Atlantic check-in area. This is usually well-signposted and can be found in the main departures hall. You will need your booking reference or e-ticket number, and ideally some form of identification (passport or driving licence). The check-in agent will verify your details, weigh and tag any checked baggage, and issue your boarding pass. If you have already checked in online or via the app, you can proceed directly to bag drop desks, which are often quicker than the full check-in desks.

It is crucial to be aware of the airport check-in closing times. These are strictly enforced to ensure timely processing of all passengers and to allow sufficient time for baggage to be loaded onto the aircraft and for passengers to complete security and reach their gate. Missing these cut-off times can result in being denied boarding, regardless of whether you held a confirmed booking. These times are typically displayed at the airport and are also available on the Virgin Atlantic website for your specific departure point.

Bag Drop Services

Even if you have completed your check-in online or via the mobile app, you will still need to utilise the bag drop service at the airport if you are travelling with checked luggage. Virgin Atlantic designates specific bag drop counters for passengers who have already checked in online. This process is generally faster than full check-in, as the passenger details have already been verified electronically. You will present your booking confirmation and your bags will be tagged and taken by the airline staff.

The timing for bag drop is linked to the overall flight departure schedule, and airlines usually have a closing time for accepting checked baggage, which is often earlier than the general check-in desk closing time. This allows for the baggage handling process to be completed without rushing. For most Virgin Atlantic long-haul flights, you might need to drop your bags at least 90 minutes before departure, while for shorter flights, it could be around 60 minutes. Again, it is essential to verify these specific timings for your route.

Arrive at the airport with sufficient time to complete bag drop before the deadline.

Self-Service Kiosks

Many airports where Virgin Atlantic operates also feature self-service kiosks. These machines offer another way to check in and print your boarding pass if you haven't done so online or via the app. You can typically use your passport (if it has an e-chip), your booking reference, or scan a QR code from your mobile booking confirmation. The kiosks can also be used to check in bags for many flights, directing you to the appropriate bag drop area thereafter.

Using a self-service kiosk can sometimes be a quicker option than queuing for a staffed desk, especially during peak travel times. The interface is usually intuitive, guiding you through the process step-by-step. It’s a good intermediate option for passengers who want to interact with technology but might need a physical boarding pass printed, or if they are unsure about using the mobile app.

Required Documentation for Virgin Atlantic Check-In

Proper documentation is fundamental to a smooth check-in process with Virgin Atlantic. The primary documents required are your booking confirmation and valid identification. Your booking confirmation, often in the form of an email or a printed itinerary, contains essential details such as your booking reference number, flight times, and passenger names, which the airline staff or the system will use to locate your reservation.

For identification, the type of document required depends on your travel route. For international flights, a valid passport is almost universally mandatory. The passport must be valid for at least six months beyond your intended stay in your destination country and, in some cases, may require specific blank pages for entry stamps. For domestic flights within the UK, or on routes where government regulations permit, a valid driving licence or other government-issued photo ID may suffice. It is your responsibility to ensure your documentation meets the entry requirements of your destination and any transit countries.

Beyond passports and visas, other travel documents might be necessary. Depending on your nationality and destination, you may need to present visa documentation, vaccination certificates (such as for COVID-19, though requirements are frequently updated), or specific entry forms required by the destination country. Virgin Atlantic, while not responsible for verifying the validity of all entry requirements, may request to see certain documents during the check-in process to ensure compliance with regulations and prevent potential issues at the border. Checking the latest travel advisories and entry requirements for your destination well in advance of your travel date is therefore critically important.

Passport and Visa Compliance

The onus is squarely on the passenger to possess a valid passport and any necessary visas for their journey. Airlines like Virgin Atlantic are obligated to carry out checks to ensure passengers meet the entry requirements of their destination. Failure to present correct documentation can lead to being denied boarding at the departure airport, as the airline can face penalties for transporting passengers without proper authorisation.

When checking in, whether online or at the airport, you will be asked to confirm your passport details and may be required to present the physical document. This is particularly true for international flights where border control requirements are more stringent. Some airlines allow you to enter visa information during online check-in, but this does not absolve you of the need to present physical documentation when required. It's prudent to have copies of your passport and visa, stored separately from the originals, as a backup.

Always verify the specific passport validity rules and visa requirements for all countries you will be visiting or transiting through. Embassies and consulates of your destination country are the most reliable sources for this information, alongside official government travel advice websites.

Verify all passport and visa stipulations for your destination well before your departure date.

Health Declarations and Travel Authorisations

In response to global health events or specific country mandates, passengers may be required to complete health declarations or obtain specific travel authorisations prior to flying. These could include digital health passes, negative COVID-19 test results, or self-declaration forms stating you are fit to fly. Virgin Atlantic will communicate any such requirements to passengers, usually via email and through their website, and may ask to verify these documents during the check-in process.

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For instance, some countries require passengers to complete an electronic travel authorisation (like the ESTA for the USA or the ETA for Canada) before they are permitted to board a flight. While these are not directly handled by Virgin Atlantic for issuance, they are crucial for entry. The airline may check that you have obtained the necessary authorisation as part of your check-in. It is therefore vital to research and complete any such requirements well in advance, as processing times can vary.

Checking In for Virgin Atlantic Flights with Specific Needs

Virgin Atlantic aims to accommodate all passengers, including those with specific requirements. Whether you require wheelchair assistance, have a medical condition, or are travelling with an infant, these needs should be communicated to the airline well in advance of your flight, ideally at the time of booking. While check-in is the point where some arrangements can be confirmed or finalised, proactive communication is key.

Passengers requiring special assistance, such as wheelchair services, should inform Virgin Atlantic at the time of booking or at least 48 hours before departure. During airport check-in, staff will be briefed and arrangements made to meet you at the designated assistance point, help you through check-in and security, and escort you to the departure gate. The same applies if you have specific seating requests due to a medical condition or require an aisle chair on board for greater mobility.

For travellers with infants, Virgin Atlantic offers services such as bassinet availability on certain long-haul flights (which must be pre-booked), and specific advice regarding the carriage of baby food and milk. While you can check in online, it's always advisable to speak with an agent at the airport if you have any particular concerns or need to confirm specific arrangements for your infant's comfort and safety. The check-in staff can provide guidance on where to go for any infant-related services or facilities.

Travelling with Children and Infants

When travelling with children, the check-in process is similar, but there are a few considerations. While children aged 2 and over generally require their own seat, infants under 2 can travel on a parent's lap (with a special infant seatbelt extension) or in their own purchased seat with an appropriate car seat. If you are using a car seat, ensure it is approved for airline use and check Virgin Atlantic's specific guidelines on dimensions and installation.

Online and mobile check-in can be used for families, but it's often beneficial to visit the check-in desk to confirm seating arrangements, especially if you wish to ensure you are seated together. The airline may be able to allocate adjacent seats, though this is subject to availability and fare rules. Bringing a child's passport or birth certificate may be required as proof of age, particularly for infants travelling at reduced fares or when specific family benefits are being applied.

Confirm child and infant seating arrangements to ensure family travel is comfortable.

Assistance for Passengers with Reduced Mobility

Virgin Atlantic is committed to providing comprehensive assistance for passengers with reduced mobility. This includes individuals who use wheelchairs, have hearing or visual impairments, or other conditions that may affect their ability to travel independently. As mentioned, notifying the airline at least 48 hours in advance is crucial.

At the airport, dedicated assistance points are available. If you haven't pre-arranged assistance, you can inform staff at the Virgin Atlantic check-in desk upon arrival. They will arrange for an assistant to help you with the check-in process, guide you through security, and accompany you to your gate. If you are bringing medical equipment or mobility aids, such as wheelchairs or walkers, inform the airline beforehand so they can make the necessary arrangements for their carriage, whether in the cabin or as checked baggage. The check-in process will confirm the handling of such items.

Baggage and Check-In: What You Need to Know

The relationship between baggage and the check-in process for Virgin Atlantic flights is inseparable, particularly if you are travelling with more than just hand luggage. Your checked baggage must be presented and tagged at the airport during the check-in window, and often before the check-in desk closing time. This means that even if you complete your check-in online, you still need to factor in time to visit the bag drop counters.

Virgin Atlantic has specific allowances for checked baggage, which vary depending on your fare class and destination. It is essential to know your allowance before you arrive at the airport. Exceeding these limits will result in excess baggage fees, which can be substantial. These fees are often higher if paid at the airport compared to pre-purchasing them online in advance. Therefore, checking your baggage allowance and potentially pre-paying for extra bags via the Virgin Atlantic website or app is a prudent step.

When you check in at the airport or drop your bags, they will be weighed and tagged with a destination label. You will typically receive a baggage tag receipt, which is important to keep until you have collected your luggage at your destination. This receipt is your proof of checked baggage and is essential if a bag is lost or delayed.

Hand Luggage vs. Checked Baggage

Virgin Atlantic differentiates clearly between hand luggage (cabin baggage) and checked baggage. Hand luggage is what you can take into the aircraft cabin with you, subject to size and quantity restrictions. Checked baggage is stored in the aircraft's cargo hold and must be dropped off at the check-in or bag drop desks. The allowance for both types of baggage is detailed on your booking confirmation and the Virgin Atlantic website.

For hand luggage, there are strict dimensions and weight limits to ensure that bags fit into the overhead lockers or under the seat in front. These limits can vary by cabin class. If your hand luggage exceeds these dimensions, it may be reclassified as checked baggage and you might incur additional fees. It’s therefore vital to measure and weigh your hand luggage before heading to the airport. Items such as laptops, handbags, and essential medications are usually permitted in addition to the standard hand luggage allowance, but check the airline’s policy.

Confirm your hand luggage and checked baggage allowances before packing.

Excess Baggage and Fees

Handling excess baggage is a common concern for travellers. Virgin Atlantic clearly outlines its policies on excess baggage, and it is always more cost-effective to manage this proactively. If you anticipate needing to check more bags than your allowance, or if your bags will be heavier, you can often purchase additional baggage allowances online before you travel. This is typically cheaper than paying at the airport.

When you arrive at the airport and present your bags, if they exceed your allowance, the check-in agent will inform you of the excess baggage fees. These are usually calculated per bag or per kilogram over the allowance, depending on the route and fare. Be prepared for these potential costs by consulting the Virgin Atlantic website for their latest fee structure. In some cases, extremely overweight bags may not be accepted at all, or may require special arrangement, so it’s best to adhere to stated limits.

Troubleshooting Common Virgin Atlantic Check-In Issues

While Virgin Atlantic strives for a seamless check-in experience, occasional issues can arise. These might include problems with online check-in, passport scanner errors, or booking discrepancies. Knowing how to approach these situations can save you time and stress on your travel day. The key is to remain calm and seek assistance from the appropriate channels.

If you encounter difficulties with online or mobile check-in, the first step should be to double-check that you have entered all your details correctly, including your booking reference, flight number, and passenger name. Ensure you are within the correct check-in window and that your flight is not one with restricted online check-in options. If the problem persists, the best course of action is often to proceed to the airport check-in desk, arriving with ample time to spare, and explain the issue to the Virgin Atlantic staff.

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Airport check-in can also present challenges, such as long queues, especially during peak travel periods. If you have already checked in online, utilise the bag drop services to bypass some of the queues. If you are using a self-service kiosk and encounter a problem, approach a Virgin Atlantic staff member for assistance. They are equipped to resolve most common technical issues or guide you to the correct desk.

When Your Booking Isn't Found Online

A common problem travellers face is when their booking reference or details cannot be found during online check-in. This can occur for several reasons. Sometimes, there might be a slight typo in the booking reference number or surname entered. It is also possible that your booking has not yet fully registered in the system, especially if it was made very recently or through a third-party agent. Complex bookings involving multiple passengers or special requests can also sometimes cause delays in system recognition.

If you have verified that your booking details are accurate and you are within the check-in window, the most effective solution is to contact Virgin Atlantic customer services directly. They can access your booking information and resolve any system glitches. Alternatively, as with other online issues, proceeding to the airport and speaking with a check-in agent with your booking confirmation details to hand is a reliable fallback. They can manually locate your reservation and process your check-in.

Always carry a printed or digital copy of your booking confirmation to the airport.

Passport and Document Verification Errors

Errors during passport or document verification, whether online or at an airport kiosk, can be frustrating. This might happen if the system cannot read your passport chip, if the photo on your ID does not match your appearance, or if the document itself is damaged or expired. For international travel, ensuring your passport meets the validity requirements (e.g., six months remaining validity) is paramount.

If an electronic verification fails, you will likely need to have your documents checked manually by an airline agent. At the airport, this means visiting a staffed check-in desk or a dedicated document check point. The agent will physically examine your passport and any required visas or travel authorisations. It is crucial to have all necessary documents readily available to expedite this process. If your passport is nearing expiry or has limited blank pages, it is wise to renew it well before your travel date to avoid such issues.

Pre-Flight Checks and Final Preparations

Before you embark on your journey with Virgin Atlantic, a few final checks can ensure your check-in and onward travel proceeds without a hitch. These preparations fall outside the airline's direct check-in process but are integral to a smooth travel experience. They focus on verifying information, packing essentials, and understanding the airport procedures post-check-in.

The most critical preparation is confirming your flight details one last time. This includes the departure time, terminal, and gate number if it's already available. Checking the Virgin Atlantic website or app for any last-minute flight updates or schedule changes is a prudent measure. Furthermore, ensure you have all necessary travel documents – passports, visas, and any required health declarations – organised and easily accessible. Having these in order before you even leave for the airport significantly reduces pre-flight anxiety.

Your baggage should also be packed with the check-in process in mind. Double-check that your checked bags do not exceed the weight or size limits to avoid costly excess baggage fees. Ensure that any essential medications, travel documents, and valuables are packed in your hand luggage, as these items will not be accessible once checked in. For electronic devices, make sure they are fully charged, as you may need them for your digital boarding pass or for entertainment during your journey.

Boarding Pass and Gate Information

Once you have successfully checked in, your boarding pass is your ticket to the next stages of your journey. Whether digital or printed, it contains vital information such as your seat number, boarding time, and gate number. It is essential to keep your boarding pass handy. Pay attention to the boarding time, which is usually earlier than the departure time, to allow ample time to reach the gate and board the aircraft.

Gate information can sometimes change, especially on busy travel days. Therefore, it is advisable to check the departure boards at the airport or use the Virgin Atlantic app for real-time updates on your flight's gate assignment. Airlines typically announce gate changes over the public address system, but relying solely on announcements can be risky if you are not in the immediate vicinity of the gate area. Your boarding pass will indicate your designated gate, but always confirm this on the airport screens.

Keep your boarding pass accessible for swift passage through security and to the aircraft.

Proceeding to Security and the Departure Gate

After completing check-in and obtaining your boarding pass, the next step is to proceed through airport security. You will need to present your boarding pass and identification to security personnel. Be prepared to remove electronic devices, liquids, and other items from your hand luggage for screening. Familiarising yourself with the airport’s specific security procedures beforehand can help expedite this process.

Once through security, locate your departure gate. Allow yourself sufficient time to reach it, as gates can sometimes be located at the far end of the terminal. If you have checked in online and are travelling with only hand luggage, you can proceed directly to security and then to the gate. If you checked bags, ensure you have dropped them off at the bag drop counter before heading to security. Virgin Atlantic will begin boarding approximately 45-60 minutes before departure for most flights, so aim to be at the gate by then.

Comparison: Virgin Atlantic Check-In Methods

Choosing the right check-in method for your Virgin Atlantic flight can significantly impact the ease and efficiency of your airport experience. Each method offers distinct advantages, catering to different passenger preferences and circumstances. Understanding these differences allows for a more informed decision, ensuring you select the most suitable option for your travel day.

Online and mobile check-in services are generally favoured for their speed and flexibility. They enable passengers to complete the check-in process from anywhere, at any time within the designated window, and to secure preferred seats, often saving time at the airport. This is particularly beneficial for travellers with light baggage or those who are familiar with digital processes.

Airport check-in, including the use of self-service kiosks, provides a more traditional and interactive experience. It is ideal for passengers who may require assistance, have complex baggage situations, or prefer human interaction to confirm their travel details. While it may involve more waiting time, it ensures that all aspects of the journey are handled by airline staff directly.

Choosing Your Method

The 'best' method ultimately depends on your individual travel needs and preferences. If you are a seasoned traveller who packs light and is comfortable with digital tools, online or mobile check-in is likely your preferred route. It allows you to get the initial steps out of the way and focus on reaching security and your gate with minimal fuss.

However, if you are travelling with a large amount of checked luggage, have specific seating requirements that you wish to discuss, or are travelling with young children and may need additional support, the airport check-in desk might be the more suitable option. The self-service kiosks offer a middle ground, providing a quicker automated process than a full-service desk but still offering a physical interface and the ability to print a boarding pass.

Consider your baggage, comfort level with technology, and need for assistance when selecting your check-in method.