Accessing Your Emirates Booking Online
If you have an existing reservation with Emirates and need to make alterations or review your flight details, the airline provides a dedicated online portal. The 'Manage Your Booking' service is designed to give passengers control over their travel plans without requiring direct contact with customer service for many common requests. This functionality is accessible via the Emirates website and their mobile application, ensuring you can manage your itinerary from almost anywhere.
To begin, you will typically need your booking reference number (also known as a PNR or record locator) and your last name. This combination acts as your unique key to unlock your reservation details. Once logged in, you can view your flight itinerary, check-in for your flight, and access a suite of services to enhance your travel experience. The system is designed for efficiency, allowing for prompt updates and information retrieval for passengers who have already confirmed their travel arrangements.
- Access 'Manage Your Booking' on the Emirates website or app.
- Use your booking reference and last name to log in.
- View itinerary, check-in, and manage services.
Locating Your Booking Reference
Your booking reference number is a crucial piece of information. It is usually a six-character alphanumeric code assigned when your flight is confirmed. You will find this reference in your booking confirmation email, which is sent shortly after you complete your purchase. It is often labelled as 'Booking Reference', 'Confirmation Number', or 'PNR'. Passengers who booked through a travel agent may also find this reference on their agent's itinerary or ticket. Should you misplace this number, Emirates customer service can assist in retrieving it, provided you can supply sufficient details to verify your identity and the booking.
The Emirates Mobile App Advantage
For travellers who prefer managing their affairs on the go, the Emirates mobile app offers a streamlined experience. After downloading and installing the app on your smartphone or tablet, you can log in using your Emirates Skywards credentials or directly access your booking by entering your reference and last name. The app syncs with your online profile, providing real-time updates on flight status, gate information, and baggage details, making it an indispensable tool for staying informed throughout your journey. It also offers offline access to your boarding pass and itinerary, which can be particularly useful when travelling internationally without constant data access.
When accessing your booking, ensure you are on the official Emirates website or app to protect your personal data and avoid fraudulent sites.
Navigating the 'Manage Booking' Interface
Once you have successfully authenticated your booking, the 'Manage Your Booking' section presents a clear overview of your flight details. This typically includes flight dates, departure and arrival times, airports, and passenger names. From this central hub, you can initiate various modifications. The interface is structured to guide you through each process, often displaying available options and associated costs upfront. It is important to review all information carefully before confirming any changes to ensure they align with your travel requirements and Emirates' fare rules.
The digital platform is designed to be intuitive, minimising the need for specialised knowledge. However, understanding the underlying policies, such as fare restrictions or change fees, can help you make informed decisions. Emirates' commitment to customer self-service via this portal means that many common travel adjustments can be resolved efficiently and at your convenience, empowering travellers to take ownership of their flight arrangements.
Modifying Flight Dates and Times
One of the most frequent reasons passengers access the 'Manage Your Booking' portal is to change their flight dates or times. Emirates allows for such modifications, subject to the fare rules associated with your original ticket. Generally, flexible fares offer more latitude for changes with fewer penalties, while basic or saver fares may incur significant change fees or fare differences.
Understanding Fare Rules and Change Fees
Before attempting to alter your flight, it is vital to consult the fare conditions of your ticket. These are usually accessible within the 'Manage Your Booking' section itself, or they can be found in your original confirmation email. The fare rules will detail whether changes are permitted, the amount of any applicable change fee, and the difference in fare that will be charged if the new flight is more expensive. Emirates' policy is to apply both the change fee and any fare difference to the modification.
If your fare allows for changes, the 'Manage Your Booking' interface will guide you through selecting new travel dates. The system will display available flights for your chosen dates and highlight any additional costs. It is essential to proceed with caution and review the summary of charges before confirming any changes. The process typically requires an online payment for any fare difference and fees.
Options for Date/Time Adjustments
When you initiate a flight change, you will be presented with a calendar or list of available dates. The system will show you which flights are open for changes and what the associated costs are. For example, if you booked a flight from London to Dubai and wish to move your departure date by a week, you will see available flights on the new desired date. The system will clearly indicate if there is a fare difference to pay. If your ticket is for a particularly popular route or peak travel period, the fare difference could be substantial.
It is also worth noting that if you have booked a multi-city itinerary, changing one leg of the journey might affect subsequent legs. The system is designed to manage these complexities, but it is always prudent to review the entire revised itinerary to ensure it remains logical and meets your needs. If the changes required are complex or you encounter difficulties, contacting Emirates customer support might be necessary, although many common changes can be managed directly online.
The ability to adjust travel plans directly online empowers passengers, but awareness of fare conditions is paramount to avoiding unexpected costs.
For instance, if you have a standard economy ticket and the new flight costs £100 more, plus a change fee of £50, your total additional cost would be £150. The system will prompt you to enter payment details to cover this amount. Once payment is successfully processed, your booking will be updated, and you will receive a revised itinerary via email.
Seat Selection and Special Requests
Beyond modifying flight dates, the 'Manage Your Booking' portal is your primary tool for personalising your seat selection and making special requests. Emirates offers a variety of seating options, from standard economy seats to preferred aisle or window seats, and for those travelling in premium cabins, a wider array of choices including suites and business class lie-flat beds. Making your selection in advance ensures you get the seat that best suits your comfort preferences.
Advance Seat Selection Costs and Policies
Emirates' policy on seat selection fees varies depending on the fare type purchased and the cabin class. Passengers holding certain fare types in Economy Class may be required to pay a fee for selecting their seat in advance. Standard seats might be free, while seats in higher-demand areas, such as those with extra legroom or at the front of the cabin, often incur an additional charge. Business and First Class passengers typically enjoy complimentary seat selection from a wider range of options.
The 'Manage Your Booking' interface clearly displays which seats are available and the associated costs, if any. If you choose not to select a seat in advance, one will be assigned to you automatically during check-in. However, this automated assignment offers no guarantee of preference, and it is advisable to select your seat early, especially for popular flights or if travelling with companions, to ensure you are seated together. Reviewing the seat map provided within the portal will give you a visual representation of the aircraft cabin and available locations.
Making Special Meal Requests
Dietary requirements are catered for by Emirates, and you can request a special meal for your flight through the 'Manage Your Booking' portal. The airline offers a wide range of options, including vegetarian (various types), vegan, kosher, halal, diabetic, and low-sodium meals, among others. These requests should ideally be made at least 24 hours before your flight departure. Accessing your booking allows you to browse the available special meal types and select the one that meets your needs.
It is always a good practice to reconfirm your special meal request closer to your departure date, especially if you have made significant changes to your booking. While Emirates strives to fulfil all requests, providing advance notice is crucial for them to prepare and cater accordingly. The portal will confirm your selection, and this information is then passed to the catering team for your specific flight.
If travelling with a young child or infant, use 'Manage Your Booking' to request a bassinet, ensuring you check the dimensions and weight limits beforehand.
Other Ancillary Services Available
Beyond seats and meals, the 'Manage Your Booking' section often allows you to add other services that can enhance your flight experience. This might include options like purchasing extra baggage allowance if your original allowance is insufficient, arranging for special assistance (such as mobility aids or support for passengers with visual or hearing impairments), or even upgrading your cabin class if available. These ancillary services can often be purchased at a better rate online in advance compared to purchasing them at the airport on the day of travel.
For example, purchasing excess baggage online through 'Manage Your Booking' can be considerably cheaper than paying the excess baggage rates at the check-in counter. The portal will clearly outline the costs and terms for each additional service. Ensuring all your travel needs are met in advance through this self-service portal can significantly reduce stress on travel day.
Checking In and Boarding Passes
A key function of the 'Manage Your Booking' service is to facilitate online check-in, a process that expedites your journey through the airport. Emirates typically opens online check-in 48 hours before the scheduled departure of your flight. This allows passengers to confirm their attendance, select or confirm their seats, and receive their boarding passes digitally.
The Online Check-In Process
To check in online, you will again need to access your booking using your reference number and last name. Once logged in, you will be prompted to confirm passenger details and review your itinerary. During the check-in process, you may have the opportunity to make final adjustments to your seat selection if available, or purchase any last-minute ancillary services. After completing the necessary steps, you will be issued with your boarding pass. This can be downloaded, printed, or saved to your mobile device via the Emirates app.
It is important to note that while online check-in allows you to get your boarding pass, you still need to adhere to airport procedures. If you have checked baggage, you will need to drop it off at a designated baggage drop counter. Passengers travelling with carry-on luggage only and who have already checked in online can proceed directly to security and then to their departure gate.
Managing Your Boarding Pass
Your digital boarding pass, whether on your phone or printed, is essential for airport navigation. It contains vital information such as your passenger name, flight number, date, departure and arrival times, seat number, and boarding gate. The Emirates mobile app is particularly useful for managing boarding passes, as it can store them offline and provide real-time updates on gate changes or boarding times. Many airports and airlines now accept mobile boarding passes, simplifying the process at various checkpoints.
If you have checked in online but did not receive your boarding pass or require a physical copy, you can usually obtain one at the airport check-in counters or self-service kiosks. However, to make the most of the convenience offered by online check-in, having your digital boarding pass ready is recommended. This ensures a smoother transition through the airport on your travel day.
Ensuring your boarding pass is accessible digitally or printed well in advance streamlines your airport experience significantly.
For those who have made changes to their booking after initial check-in, it is crucial to ensure that your boarding pass is updated. If you have a digital pass, it may update automatically; otherwise, you might need to re-check in or retrieve an updated pass from the Emirates app or website. Failure to have an accurate boarding pass could lead to delays or complications when attempting to board the aircraft.
Benefits of Early Check-In
Checking in early, even if you do not plan to go to the airport immediately, can offer several advantages. It helps to secure your preferred seat if you did not select one beforehand, and it ensures that your travel plans are confirmed with the airline. For passengers who might face last-minute issues, early check-in provides peace of mind that their booking is active and their place on the flight is secured. This proactive approach is a hallmark of efficient travel management.
Adding Extra Baggage Allowance
When planning your trip, one common consideration is the amount of luggage you intend to carry. Emirates provides a standard checked baggage allowance based on your fare type and destination. However, if your luggage exceeds this allowance, the 'Manage Your Booking' portal offers a convenient way to purchase additional baggage capacity in advance, often at a more economical rate than airport prices.
How to Purchase Extra Baggage Online
To add extra baggage, you must first log in to your existing booking. Navigate to the section related to baggage allowance or ancillary services. The system will display your current allowance and the option to purchase more. You will be shown the available increments of extra weight or additional pieces, along with their respective costs. These costs are typically calculated per passenger, per sector, and can vary based on the route.
Emirates offers various ways to increase your baggage allowance. You can usually purchase additional weight (e.g., 5kg, 10kg extra) or an additional piece of luggage, depending on the specific route and fare conditions. The online purchase process is straightforward, requiring you to select the desired amount of extra allowance and then proceed to payment. Once confirmed, your booking will be updated to reflect the additional baggage purchased.
Consider purchasing extra baggage online well in advance, as prices can increase closer to the flight date or at the airport.
Cost Savings with Advance Purchase
The financial incentive for purchasing extra baggage online through 'Manage Your Booking' is significant. Airport rates for excess baggage are generally higher than the pre-purchased online rates. By planning ahead and using the self-service portal, travellers can save a considerable amount of money, making their overall travel expenses more manageable. This is particularly beneficial for those carrying sports equipment, bulky items, or returning with significant purchases.
For example, the cost for an additional 5kg of checked baggage might be £50 if purchased at the airport, but only £35 if bought online more than 24 hours before departure. These savings add up, especially for families or groups travelling together. The portal will clearly outline the current pricing structure for online purchases. Always compare the online price with the airport price if you are unsure, but booking in advance is almost always the more economical choice.
The ability to pre-purchase extra baggage online is a tangible benefit, allowing travellers to better budget for their trip and avoid on-the-spot airport surcharges.
Baggage Policies and Restrictions
It is important to be aware that there are limits to how much extra baggage can be purchased. Typically, there is a maximum total weight or number of pieces allowed per passenger. Furthermore, certain items may have specific handling requirements or restrictions, such as sporting goods, musical instruments, or fragile items. While the 'Manage Your Booking' portal allows you to add standard extra baggage, you may need to contact Emirates directly if you are transporting unusually large or heavy items. Familiarising yourself with Emirates' comprehensive baggage policy, available on their official website, is advisable before making any purchases.
Contacting Emirates Customer Support
While the 'Manage Your Booking' portal is designed to handle a wide array of passenger requests, there are instances where direct contact with Emirates customer support is necessary. Complex itinerary changes, issues with payment, or specific special assistance requirements that cannot be managed online may necessitate speaking with a customer service representative.
When to Contact Customer Support
You might need to contact Emirates directly if you encounter technical difficulties with the 'Manage Your Booking' website or app, if your booking involves multiple airlines or complex routing that the online system cannot accommodate, or if you require assistance with a refund request that falls outside standard online procedures. Additionally, if you have made a booking through a third-party travel agent, some changes might need to be processed via the agent, or Emirates may direct you back to them.
For passengers who need to make significant changes that could impact other bookings (e.g., hotel or car hire booked separately based on original flight times), consulting with customer service can ensure all related arrangements are considered. Similarly, if you are travelling with a medical condition that requires special notification to the airline, or if you are part of a group booking, direct communication is often the most reliable path.
Finding Emirates Contact Information
Emirates provides multiple channels for customer support. The most direct method is usually via their official website, which lists regional contact numbers for different countries. These numbers connect you to local call centres where agents are trained to handle a variety of queries. Email support is also an option, though response times can vary. For urgent matters, telephonic contact is generally recommended.
The Emirates website features a dedicated 'Contact Us' section, often found at the bottom of the homepage. This section typically includes a comprehensive list of phone numbers, email addresses, and sometimes live chat options for various regions. It is advisable to have your booking reference number and all relevant flight details readily available when you call, as this will help the customer service agent to quickly locate your reservation and assist you efficiently.
Having your booking reference and passenger details to hand is crucial for a swift and effective interaction with customer support.
Utilising Social Media for Support
In addition to traditional channels, Emirates maintains an active presence on social media platforms like Twitter and Facebook. While not always suitable for highly sensitive personal information or complex booking changes, these channels can be useful for quick queries, general information, or receiving timely updates on flight disruptions. Customer service teams often monitor these platforms and can direct you to the appropriate resource or provide basic assistance.
When using social media for support, it is best to send a direct message rather than posting publicly, especially if your query involves personal booking details. This ensures privacy and allows for a more direct resolution. For any issue requiring detailed discussion or personal information exchange, it is still best to transition to a phone call or secure online portal.
Troubleshooting Common 'Manage Booking' Issues
While the 'Manage Your Booking' system is robust, users may occasionally encounter issues. These can range from minor glitches to more significant problems that prevent them from completing their desired actions. Understanding common problems and their potential solutions can save time and reduce frustration.
Login Problems
The most frequent issue is difficulty logging in. This can stem from an incorrect booking reference or last name, or sometimes technical issues with the website. Double-checking the entry of your booking reference (ensure no extra spaces or incorrect characters) and last name is the first step. If you are using an Emirates Skywards account to log in, ensure you are using the correct email address and password. If problems persist, clearing your browser's cache and cookies, or trying a different web browser, can often resolve the issue. If you booked through a travel agent, the reference number format might differ, or certain changes might be restricted online, requiring agent intervention.
Changes Not Reflecting
Sometimes, after confirming a change and receiving a confirmation email, the updated details may not immediately appear when you revisit 'Manage Your Booking'. This could be a temporary display lag. Refreshing the page or logging out and back in after a short period often resolves this. If the changes still do not reflect, it is advisable to contact Emirates customer support to verify the update was processed correctly on their end and to request a resend of your updated itinerary.
Always save or print any confirmation emails you receive after making changes to your booking as proof of the transaction.
Error Messages During Transactions
If you encounter error messages during payment for changes or ancillary services, it is crucial to note down the exact error code or message. This information is invaluable when contacting customer support. Common causes include issues with the payment card (e.g., expired, insufficient funds, international transaction restrictions), or temporary system processing errors. Attempting the transaction again after a short interval, or trying a different payment method, might resolve the problem. If the issue persists, customer service can investigate the specific error and guide you through alternative payment methods or resolutions.
Persistent error messages or inability to complete transactions online should be escalated to customer support for timely resolution.
Restrictions on Certain Changes
Not all bookings are fully flexible. Tickets purchased under specific promotional fares, group bookings, or those already significantly modified may have restrictions on further changes. If you find that a particular option is greyed out or unavailable in the 'Manage Your Booking' portal, it likely indicates a restriction tied to your fare conditions or booking type. In such cases, the system should ideally provide a brief explanation, or you will need to consult Emirates' fare rules or contact customer service for clarification and potential alternative solutions.
Emirates Booking Reference Variations
The term 'Emirates booking reference' is central to accessing and managing your reservation. However, travellers may encounter slightly different terminology used by Emirates or third parties, which can sometimes cause confusion. Understanding these variations ensures you can locate and utilise the correct identifier.
Booking Reference vs. Ticket Number
It is important to distinguish between your booking reference (also known as PNR or record locator) and your ticket number. The booking reference is a six-character alphanumeric code that identifies your entire reservation, which may include multiple passengers and flights. It is used for general management of your booking, such as seat selection, check-in, and making changes. The ticket number, on the other hand, is a longer, typically 13-digit number that uniquely identifies the actual electronic ticket issued for your travel. While the ticket number is essential for some specific transactions, the booking reference is your primary key for the 'Manage Your Booking' portal.
Common Reference Number Formats
Emirates' standard booking reference is a six-character code comprising letters and numbers (e.g., ABCDEF or 1A2B3C). This format is consistent across most bookings made directly with Emirates. If you have booked flights to international destinations like India or through services like multi-city flights, this format generally remains the same. This is the number you will typically enter when asked for your 'Emirates booking ref' or 'fly Emirates booking reference'.
When you search for 'emirates view my booking' or similar phrases, the system is looking for this primary six-character code. It is the most direct way to link you to your itinerary in Emirates' reservation system.
The six-character alphanumeric code is consistently used by Emirates for booking management, serving as your digital key to modify and view your travel plans.
Bookings via Travel Agents or Third Parties
If you booked your Emirates flight through a travel agent or an online travel agency (OTA), you might receive two types of reference numbers. One will be the Emirates booking reference (the six-character code), and the other will be the OTA's own booking reference. For managing your booking directly on Emirates' website, you must use the Emirates booking reference. The OTA's reference number is used for communication with the agency itself.
Occasionally, if an OTA uses a consolidated booking system, their reference might be different, but the Emirates PNR should still be present within the confirmation details they provide. It is always prudent to ensure you have the Emirates-specific booking reference, as this is what grants you direct access to Emirates' services. If you are unsure, check your confirmation email carefully or contact the booking source for clarification on which number is the Emirates PNR.
For example, if you have 'air tickets to dubai emirates' booked via an agent, and the agent provides you with a reference like 'XYZ12345', this is likely their system's reference. You must then find the accompanying six-character Emirates reference, such as 'ABCDEF', to use on the Emirates website.
Emirates Multi-City Flights Management
Emirates' multi-city flight booking option allows travellers to plan itineraries that include more than two stops, offering flexibility for complex journeys. Managing these intricate bookings through the 'Manage Your Booking' portal is similar to handling a standard reservation, but with added considerations due to the multiple flight segments involved.
Accessing Multi-City Itineraries
When you book an Emirates multi-city flight, you will receive a single booking reference number. This six-character code is your key to accessing the entire itinerary within the 'Manage Your Booking' section. The portal will display all flight segments, from your origin to your final destination, including any layovers or intermediate stops. Each segment will have its own specific details regarding departure and arrival times, aircraft type, and potential layover durations.
The structure of the 'Manage Your Booking' interface for multi-city flights is designed to clearly present each leg of your journey. You can view the details of each flight, and depending on the fare rules, you may be able to make changes to individual segments. For instance, if you need to adjust the date of your flight from Dubai to Bangkok, you can typically do so by selecting that specific segment and following the prompts for date changes.
Changes to Multi-City Bookings
Modifying a multi-city booking requires careful attention. Changing one flight segment can potentially impact subsequent segments, especially if the timing of connections needs to be altered. The Emirates system is designed to flag such dependencies. When you request a change to one flight, it may prompt you to review and potentially adjust related flights to ensure logical connections are maintained. You will be presented with the total cost of changes, including any fare differences and fees applicable to all affected segments.
For example, if you are changing your flight from Dubai to Singapore, but you have a connecting flight from Singapore to Sydney booked for the next day, changing the Dubai-Singapore leg might require you to also adjust the Singapore-Sydney flight to allow sufficient time. The system will guide you through these options, showing available flights and associated costs for all impacted parts of your itinerary. It is crucial to review the entire revised itinerary thoroughly before confirming any changes.
Careful review of all flight segments is essential when modifying multi-city itineraries to avoid unintended consequences or missed connections.
Special Considerations for Complex Itineraries
While 'Manage Your Booking' offers significant control, certain complex multi-city scenarios might require direct assistance from Emirates customer support. This could include bookings with very long layovers, multiple airlines involved (if booked as a codeshare), or when specific visa requirements or transit rules need to be factored into itinerary changes. In such cases, consulting with an Emirates reservations agent is advisable to ensure all logistical and regulatory aspects are correctly managed.
Emirates' multi-city booking tool itself is quite advanced, allowing for the creation of sophisticated travel plans. The 'Manage Your Booking' portal aims to mirror this flexibility, providing passengers with the tools to adapt their plans as needed. Understanding the fare rules associated with each segment is key, as these can vary even within a single multi-city ticket, depending on the routes and classes booked.
Security and Data Protection
When managing your booking online, particularly when dealing with personal information and payment details, security and data protection are paramount. Emirates implements several measures to safeguard customer data and ensure that your interactions with the 'Manage Your Booking' portal are secure.
Authentication and Verification
The primary security measure is the authentication process. Requiring both your booking reference and your last name ensures that only the rightful holder of the booking can access and modify its details. This two-factor authentication for accessing your reservation is a standard practice designed to prevent unauthorised access. For Skywards members, logging in with their credentials adds another layer of security, linking the booking directly to their verified profile.
Emirates uses secure server technology (SSL encryption) to protect the data transmitted between your device and their servers. This encryption scrambles your information, making it unreadable to anyone who might intercept it. Look for the padlock icon in your browser's address bar and 'https://' at the beginning of the URL on the Emirates website as indicators of a secure connection.
Protecting Your Personal Information
Emirates' privacy policy outlines how they collect, use, and protect customer data. When you manage your booking, you are sharing sensitive information such as contact details, passport information (if provided), and potentially payment details. The airline is committed to complying with data protection regulations to ensure this information is handled responsibly. This includes limiting access to your data to authorised personnel only and using it solely for the purposes of managing your booking and providing travel services.
It is also incumbent upon users to take personal security measures. Avoid accessing your booking from public computers or unsecured Wi-Fi networks. Always log out of your account after you have finished managing your booking, especially if you have used a shared device. Regularly review your bank and credit card statements for any unauthorised transactions, and be wary of phishing attempts that might impersonate Emirates asking for your booking details.
Adhering to basic online security practices significantly enhances the safety of your personal and financial information when managing bookings.
What to Do If You Suspect a Security Breach
If you ever suspect that your Emirates booking details or personal information may have been compromised, it is crucial to act immediately. The first step should be to change your Emirates account password if you are a Skywards member. If the compromise involves payment information or other highly sensitive data, you should contact Emirates customer support without delay to report the incident. They can advise on further steps, such as monitoring your accounts or taking specific protective measures.
Additionally, if you receive suspicious emails or communications claiming to be from Emirates asking for personal details, do not click on any links or provide the requested information. Instead, forward the suspicious communication to Emirates' designated security or fraud reporting email address if they provide one, or contact them through official channels to verify its authenticity. Staying vigilant is key to protecting yourself online.
Frequently Asked Questions (FAQ)
Here are answers to some common questions regarding managing your Emirates booking online.
Can I change my flight dates if I booked through a travel agent?
If you booked via a travel agent, Emirates may direct you to contact the agent to make changes. Some modifications might be possible online, but it often depends on the agent's booking system and Emirates' policy for agent-booked fares.
How long before my flight can I manage my booking?
You can generally manage your booking anytime after purchase up until check-in closes. Specific functions like seat selection or meal requests have cut-off times, often 24-48 hours before departure.
What is the difference between a booking reference and a ticket number?
The booking reference (PNR) is a 6-character code for your reservation, used for managing your booking. The ticket number is a 13-digit number specific to your electronic ticket, used for different transaction types.
Can I cancel my flight using 'Manage Your Booking'?
Cancellation policies vary by fare type. Many cancellations can be initiated online via 'Manage Your Booking', but you must review the fare rules to understand any applicable refund amounts or fees.
Is it possible to upgrade my seat through 'Manage Your Booking'?
Yes, often you can upgrade your seat by purchasing a higher fare class or using Skywards Miles, subject to availability and fare rules. Check the 'Manage Your Booking' section for upgrade options.
What if my last name has a typo?
Minor typos in last names can sometimes be corrected online. For significant discrepancies, or if online correction fails, you will likely need to contact Emirates customer support directly.
How do I know if I have to pay for seat selection?
The 'Manage Your Booking' portal will clearly indicate if there is a charge for selecting a specific seat. Fees typically apply to certain seats in Economy Class or for additional legroom.
Can I add a stopover to an existing booking online?
Adding a stopover usually requires a fare change and may need to be processed by a reservations agent, rather than through the standard 'Manage Your Booking' functions, due to fare re-evaluation.
What happens if my flight is cancelled by Emirates?
If Emirates cancels a flight, you will be notified and offered alternative arrangements. These can usually be managed via 'Manage Your Booking' or by contacting customer service.
Can I combine bookings using 'Manage Your Booking'?
You cannot merge separate bookings into one via 'Manage Your Booking'. For combined itineraries, you must contact Emirates customer support to request a merge, which is subject to availability and fare rules.